• Privacy notice

Who is collecting the data

    The Hair Experts ltd

    Lawful basis for processing
    Necessary or consent 

    What personal data is collected-
     Name, contact phone number, email address,  record of skin allergies or skin allergy tests (only for hair colour services), payment details, hair colour/condition and hair colour products used (for hair colour services), previous & pending appointments, service history.
    When booking online,  payment details are collected and stored by Shedul/ Fresha pay, these details are subject to Shedul privacy terms.

    Why it is collected & how used-
    Name, to identify your booking/client record in our dairy
    Contact number, to call if we need to amend your appointment & to send appointment reminders skin allergies/tests, to prevent allergic reactions to hair colouring
    payment details, to process payment for services & accounting
    hair colour/condition – to ensure the correct colour is used on future appointments and to ensure the correct process/service for you hair
    previous & pending appointments, to be able to give you information on your last appointments and pending appointments

    Who we will share it with-
    We will not share your personal information with anyone else, unless required by law, except that we use a company called Virtual Salon Services to answer our telephone calls when we are busy and they will have access to client records we hold in order to process your booking or enquiry.  Online booking information is collected and shared with Shedul our salon software provider.

    When & why it will be deleted-

    Right to rectify your information-
    You have a right to have inaccurate personal data rectified, or completed if it is incomplete. You can make a request for rectification verbally or in writing to The Hair Experts ltd, 36 Gabriels Hill Maidstone ME15 6JJ. We will complete your request within 1 month.

    What we will not use your personal information for-
    We will not use your personal information for any purpose other than is necessary to book your hair appointment, identify your hair appointment, amend/confirm your hair appointment, complete your hair appointment, take payment, provide you with information on your appointments.

    We will remove your personal data if you request at any time-
    This can be done by asking in person, calling us or writing to us at – Data protection, The Hair Experts , 36 Gabriels Hill Maidstone ME15 6JJ

    A copy of data held can be requested at anytime-
    This can be done by writing to us at Data protection, The Hair Experts, 36 Gabriels Hill Maidstone ME15 6JJ and will be provided within 1 month.

    Cookies, we do not capture any information on you from our website, other than for Google analytics. If you use our online booking, your personal information will be collected by Shedul our salon software provider and shared with us subject to their privacy policy.

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