Who is collecting the data
The Hair Experts ltd
Lawful basis for processing
Necessary or consent
What personal data is collected-
When making an appointment (not collected from our website) Name, contact phone number, record of skin allergies or skin allergy tests (only for hair colour services), payment details (only in salon), hair colour/condition (for hair colour services), previous & pending appointments, loyalty points.
Why it is collected & how used-
Name, to identify your booking/client record in our dairy
Contact number, to call if we need to amend your appointment & to send appointment reminders skin allergies/tests, to prevent allergic reactions to hair colouring
payment details, to process payment for services & accounting
hair colour/condition – to ensure the correct colour is used on future appointments and to ensure the correct process/service for you hair
previous & pending appointments, to be able to give you information on your last appointments and pending appointments
loyalty points – to be able to process any loyalty rewards earned.
Who we will share it with-
We will not share your personal information with anyone else, unless required by law, except that we use a company called Virtual Salon Services to answer our telephone calls when we are busy and they will have access to client records we hold in order to process your booking or enquiry.
When & why it will be deleted-
Right to rectify your information-
You have a right to have inaccurate personal data rectified, or completed if it is incomplete. You can make a request for rectification verbally or in writing to The Hair Experts ltd, 36 Gabriels Hill Maidstone ME15 6JJ. We will complete your request within 1 month.
What we will not use your personal information for-
We will not use your personal information for any purpose other than is necessary to book your hair appointment, identify your hair appointment, amend/confirm your hair appointment, complete your hair appointment, take payment, provide you with information on your appointments and loyalty points.
We will remove your personal data if you request at any time-
This can be done by asking in person, calling us or writing to us at – Data protection, The Hair Experts , 36 Gabriels Hill Maidstone ME15 6JJ
A copy of data held can be requested at anytime-
This can be done by writing to us at Data protection, The Hair Experts, 36 Gabriels Hill Maidstone ME15 6JJ and will be provided within 1 month.
Cookies, we do not capture any information on you from our website, other than for google anylitics